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Customer testimonials

Don't just take our word for it

★★★★★

"We integrated helpIQ with Zendesk and our support team now handles half the tickets they used to. ROI was clear within the first two weeks."

Brent Burrows II

VP Retail and Sales

★★★★★

"Setup took under 10 minutes. I pasted our docs URL and the chatbot was live and answering questions accurately. The daily email summaries are a genuinely useful touch."

Aisha Lennox

Founder

★★★★★

"The lead capture feature paid for itself in the first month. We are getting qualified leads from support conversations we would have otherwise never followed up on."

Marco Rossi

Head of Growth

Frequently asked questions

Have a different question? Reach out to our support team at hello@helpiq.ai and we will get back to you as soon as we can

Can I add text content if I do not have web pages or files?

Yes. You can paste raw text content directly into the helpIQ dashboard. This is useful for internal knowledge bases, policies, scripts, or any content that lives outside a web page or document file. Raw text training is available on all plans, including the free Starter tier.

What type of content can I use to train the chatbot?

helpIQ supports website URLs, XML sitemaps, YouTube videos and channels, Zendesk Help Centers, Gitbook documentation links, and uploaded files including PDF, DOCX, CSV, TXT, PPTX, and Markdown. The more comprehensive your training content, the more accurately your chatbot will respond.

Does helpIQ automatically update when my website content changes?

Yes. Automatic content sync is available on paid plans and can be configured to run daily, weekly, or monthly. You can also trigger a manual retrain at any time from the dashboard, useful after major product updates or new documentation releases.

How do I add the chatbot to my website?

Each chatbot gets a unique embed code. Paste it before the closing body tag on any page and your chatbot widget is live. You can also link directly to the chatbot's standalone page, which is useful for help centers, email signatures, or QR codes.

How long does training take?

Most websites with fewer than 500 pages are fully indexed and ready in under 2 minutes. Larger sites and document collections may take slightly longer, but training almost always completes within a few minutes regardless of content volume.

What happens if a visitor asks something the chatbot cannot answer?

helpIQ never leaves visitors stranded. When a question falls outside the chatbot's trained knowledge, it prompts the visitor to leave their email address for a personal follow-up. Your team is notified immediately with the full conversation context so the handoff is seamless.

Is my data secure and private?

Yes. Your training content is never shared with or used to train other customers' chatbots. helpIQ is GDPR compliant and SOC 2 aligned. All data is encrypted in transit and at rest. Enterprise customers can request a Data Processing Agreement and review our full security documentation.

Does helpIQ support multiple languages?

Yes. helpIQ supports multiple languages and detects the user's language automatically. You train the chatbot in your primary language and it responds to users in their own language without additional configuration.

See HelpIQ in Action: Live Demo

Experience HelpIQ's interactive live demo. See how our AI chatbot seamlessly integrates, learns from your specific content, and provides instant, accurate 24/7 support to automate inquiries and generate qualified leads.

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Questions? Email us at hello@helpiq.ai. We respond fast.