Privacy Policy

1. Introduction

helpIQ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, and payment details you provide when registering or subscribing.
• Usage Data: Pages visited, time spent, browser type, IP address, and referring URLs collected automatically.
• Training Content: Documents, URLs, and text you upload to train your chatbot.
• Chat Conversations: Interactions between your visitors and your chatbot to improve service quality and generate summaries.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and send billing-related communications
• Send you service updates, security alerts, and support messages
• Analyze usage patterns to improve our platform
• Comply with legal obligations

We do not sell your personal information or use your training content to improve models for other customers.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember your preferences and understand how you interact with our website. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processors, analytics).
• Legal Authorities: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

All third-party partners are bound by confidentiality obligations and may not use your data for any purpose other than providing services to us.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest. Our infrastructure is aligned with SOC 2 principles. While we take your data security seriously, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at hello@helpiq.ai. We will process deletion requests within 30 days.

8. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise these rights, email us at hello@helpiq.ai.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date, or by sending an email to registered users. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: