Security
Security you can verify
HelpIQ has completed a SOC 2 Type II examination, is GDPR certified, and HIPAA assessed. Your data is encrypted, access-controlled, and never used to train AI models.
Your conversations are yours
As an AI-powered product, we hold ourselves to a higher standard on data handling.
We never train on your data
Your conversations, training data, and customer interactions are never used to train or fine-tune any AI models. Period.
Zero data retention with LLM providers
Messages sent to OpenAI for processing are not used for training. OpenAI's API data usage policy states that API inputs and outputs are not used to train their models.
You own your data
Export or delete your data anytime. No lock-in, no data hostage situations. Your content, your conversations, your control.
Compliance certifications
Independently verified by third-party auditors.
SOC 2® Type II
Completed a SOC 2 Type II examination covering security, availability, and confidentiality trust service criteria. Audited by an independent CPA firm with zero exceptions noted across all tested controls.
- Security, availability & confidentiality
- Report available for Enterprise customers
GDPR Compliant
Certified compliant with EU General Data Protection Regulation by DPLMC International. Full compliance with data protection requirements for EU customers.
- Data Processing Agreement available
- Subprocessor list published
HIPAA Compliant
Assessed by DPLMC International for compliance with HIPAA security and privacy requirements. Safeguards in place for Protected Health Information.
- Business Associate Agreement available
- Available on Enterprise plan
How we protect your data
Encryption
All data encrypted in transit with TLS 1.2+ and at rest. No unencrypted data leaves our systems.
Access controls
Role-based permissions for team members. Control who can access chatbot settings, training data, and conversation history.
Infrastructure
Deployed on Cloudflare Workers at the edge for low latency and high availability. Database access managed through Prisma Accelerate.
Vendor management
All subprocessors are vetted and documented. Contact us for our full subprocessor list.
Data processing
Data Processing Agreement available for Enterprise customers for GDPR compliance.
Monitoring
Continuous monitoring of infrastructure and application security. Automated alerting for anomalous activity.
Trust & transparency
Everything you need for your security review.
Trust portal
Access SOC 2 report, security documentation, and compliance details.
Request accessData Processing Agreement
Data Processing Agreement available for Enterprise customers.
View DPASubprocessors
Full list of third-party services that process data on our behalf.
View listPrivacy policy
How we collect, use, and protect your personal information.
View policySee HelpIQ in Action: Live Demo
Experience HelpIQ's interactive live demo. See how our AI chatbot seamlessly integrates, learns from your specific content, and provides instant, accurate 24/7 support to automate inquiries and generate qualified leads.
- No credit card required
- Cancel anytime
- Live in under 10 minutes
Questions? Email us at hello@helpiq.ai. We respond fast.